(THE RETAIL EDUCATION TRAINING)
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CERTIFICATE IN RETAIL TRAINING AND CUSTOMER CARE PROTOCOL
Aims
1. To provide a standard of responsible behaviour for workers in the health food trade when dealing with customers’ health problems. Clear procedures will
• Help staff to assist customers in making appropriate choices.
• Enable staff to advise customers with more confidence.
• Prevent staff in health shops from giving incorrect or inappropriate advice.
2. To help consumers of health products to take responsibility for their health. The questions in the protocol and the answers elicited from customers will
• Encourage customers to think more carefully about the choices they are making.
• Demonstrate to customers that health shop staff act responsibly.
• Help to educate consumers about appropriate use of our products.
3. To establish a recognised professional procedure for dealing with customer health queries to be applied consistently across all member stores in order to
• Demonstrate in a practical manner our commitment to protecting the health of our customers.
• Reinforce the air of professionalism that should pervade all stores
Module 1 – SELLING Module
Successful Retail Selling
Holistic Selling
Module 7 -Homoeopathy Text
Assignment 3 – Homoeopathic Sales
Module 2 – NATURAL HEALTH SALES Module
Selling to Customers’ Conditions:
OTC Herbal Medicines
Other Herbal Remedies
OTC Non-indicated Homoeopathic Medicines
OTC Indicated Homoeopathic Medicines
Selling to Diet and Lifestyle Foods
Food Supplements
Selling Other Products
Module 8 -Herbal Text
Assignment 4 – Herbal Sales
 
Module 3 – HANDLING STOCK Module
Procedures when Handling Stock
Module 9 -Retail Business Management
Assignment 5 – Merchandising
Module 4 – HEALTH & SAFETY AT WORK Module
Responsibilities for Health and Safety in Store
DIPLOMA IN HEALTHFOOD RETAILING
Module 10 -Consideration of a Code of Practice
An Holistic Approach
Specific Diseases and Treatments
Module 5 -Vitamin and Mineral Fact File
Fact File Questions
Fact File answers
Assignment 1 – Mineral Supplements in Store
 
Module 11 – Physiology of the Human Body + Questions and Answers
Natural Beauty Products and Skin + Questions and Answers
Module 6 -Health Food Principles
Alternative/Complementary Therapies
Assignment 2 – An Alternative Therapy
Module 12 – Health and Safety
Record Keeping
Security, Public Relations